Please reach out to us BEFORE sending back a return at either firstname.lastname@example.org or at 914.315.9282. We want to avoid you incurring unnecessary shipping charges if we can resolve the issue by phone or email first. This is to ASSIST YOU!
Merchandise may be returned for a full refund or exchanged within 30 days from the day the order was received. Specifically, the package MUST be postmarked within the 30 day limit to be eligible for returns. Packages postmarked PAST the 30 days will not be considered. The customer is responsible for all return shipping costs.
All returned items must be in new, unused, unaltered condition without any signs of wear or tear. If an item is returned and falls outside the above criteria, we reserve the right to reject the return completely. In all cases we reserve the right to assess a 15% restocking fee.
To cancel an order, please contact us AS SOON AS POSSIBLE. If the order has not yet been processed, we will immediately refund your payment. If our order is in processing, we will refund your payment as soon as we have received the item(s) back from you.
Incorrect Shipping Information – If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages – Order Out of Chaos is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
VIDEO DOWNLOADS, BOOKS AND PRODUCTS PRICED UNDER $4 CANNOT BE RETURNED.
Procedure for Returns
1. Please include a copy of your receipt, invoice or packing list, or if you no longer have one of these, a letter with the following information:
- Phone number
- E-mail address
- Order number
- When the purchase was made
- Reason for the return
- Purchase price of the item(s)
2. Please specify whether you would like an exchange or a refund.
3. Insure the package for your protection and return to:
Order Out of Chaos
1214 West Boston Post Road #121
Mamaroneck, New York 10543
Refunds will be offered in the original method of payment. You will be credited the entire purchase price of the item(s), including taxes or processing fees, where applicable, and minus shipping charges and any applicable restocking fees. Return shipping charges will not be refunded and are your sole responsibility. Most refunds will be processed within one week after receipt of the returned item(s).